TERMS AND CONDITIONS OF THE INTERNET SHOP POLANIK 

§ 1 

The terms of use of the offer of Polanik Sp. z o. o. - Sp. k. proposed by this online store are regulated by the document, hereinafter referred to as the "Regulations." 

Any changes to the Terms and Conditions will be made by posting them on this website. The date of posting the change is the date from which it is valid, unless another date of the change is set.

§ 2 Definitions 

1. The Regulations define the rules for using this online store, hereinafter referred to as the "Shop."
2. The contractor of orders placed through the store is Polanik Sp. z o.o. - Sp. K. with its registered office at ul. Życzliwa 11, 97 - 300 Piotrków Trybunalski - hereinafter referred to as the "Seller." Working hours: Monday - Friday from 7.00 to 15.00.
3. "User" - an entity registered in the Store.
4. "Customer - Ordering Party" - an entity registered in the Store and placing an order through the Store.
5. "Price" - all prices given in the Store are gross prices (include VAT). The cost of transport depends on the weight and size of the product.
6. In the case of goods, where the information "ask for a price" is presented to the Ordering Party on the offer prepared by the sales department.

§ 3 Registration in the Store and protection of personal data

1. Before registering in the Store, everyone should read the Regulations of the Polanik Online Store.
2. The condition for accepting the registration form is to fill in all the required fields.
3. Personal data and other information related to registration in the Store will not be made available to other commercial entities. Each registered entity has the right to inspect the information entrusted to Polanik Sp. z o.o. - Sp.k. and may correct it in the panel after logging in beforehand.
4. The principles of personal data protection are included in the Privacy Policy.

§ 4 Orders and processing time

1. The Customer may place orders in the Store for products offered by Polanik Sp. z o.o. - Sp.k. The condition for accepting the order by the Seller is to provide the required information specified in the order form by the Ordering Party.
2. Acceptance of the order for execution by the Seller takes place at the time of sending to the Ordering Party confirmation of the transaction or proforma invoice in the case of ordinary transfer, electronic payment, cash on delivery and personal collection.
3. After placing the order, the Ordering Party receives by e-mail:

     a. link to the confirmation of the order,
     b. confirmation of acceptance of the order for execution,
    c. in the case of ordinary transfer payments, cash on delivery and personal collection, a proforma invoice is sent containing details of the terms of the order, including: the price of products on request.

4. The time of order processing by the Seller is from 1 to 4 weeks. In particularly justified cases, the lead time may be extended, about which the Ordering Party is immediately informed by e-mail. In the case of transfer payment, the order processing time is extended by the transfer time.

§ 5 Payment and Delivery

The following forms of payment are possible: 

a. ordinary transfer - to the bank account number indicated on the proforma invoice, after posting the payment, the goods are sent to the Ordering Party,
b. on delivery - the Ordering Party makes the payment in cash when collecting the goods from the courier company or the Polish Post, by payment card on receipt of the goods from other delivering company,
c. on personal collection - the Ordering Party makes the payment in cash at the Seller's cash register,
d. payment card (realization by the Przelewy24) system: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic,
e. eTransfer: Pay with Intelligo, mTransfer, MultiTransfer, Pay with Nordea, Przelew24, Transfer with BPH, Pay with iPKO, Pekao24Transfer, Pay with City Handlowy, PayWay Toyota Bank, MeritumBank Transfer, Pay with BOŚ, Pay with Alior Bank, Millennium, ING Bank Śląski S.A., Credit Agricole, EUROBANK - Internet Payments.

1. For products with a price labeled "price on request," there is no online payment option. Payment can be made only by ordinary transfer, after receiving the proforma invoice with the valuation of the goods and charged transport costs.
2. In the case of online payment via the Przelewy24 system, the order is processed after a positive online authorization.
3. Companies making payments by bank transfer are obliged to send an e-mail to the following address: info@polanik.com with registration documents of the business entity: granting a NIP, REGON and copy of the National Court Register (or entry in the business register).
4. In the absence of payment for the ordered goods, in the form and time indicated on the proforma invoice, the Seller suspends the shipment of the goods or its release. The Seller sends an e-mail to the Ordering Party a reminder about the readiness of the goods and the need to pay the payment. If, within 7 working days from sending the reminder, the Ordering Party does not make the payment or confirms the date on which it will take place, the Seller will cancel the order, unless the Ordering Party and the Seller have agreed in writing separate terms of order processing.
5. Delivery of goods is carried out through courier companies or InPost Paczkomaty (only for shipments weighing up to 25 kg and dimensions not more than: 41 x 38 x 64 cm). The seller is not responsible for any delays in the delivery of shipments.
6. Delivery costs depend on the weight and size of the goods, each time they are given to the Ordering Party on the proforma invoice when paying by ordinary transfer.
7. It is possible for the Ordering Party to personally collect the goods at the Seller's registered office. In this case, there are no delivery costs.
8. A VAT invoice is sent to each order (by e-mail or on-demand letter) or a fiscal receipt.

§ 6 Returns

1. The manner and date of withdrawal from the contract and the rights and obligations related thereto are regulated by Annex No. 1 to these Regulations, constituting its integral part.
2. The Customer informs Polanik Sp. z o.o. - Sp. k. before the expiry of the withdrawal period about his decision to withdraw from the contract. For this purpose, the Customer submits an unambiguous statement in which he informs about his decision to withdraw from the contract: a letter sent by post, fax or e-mail.
3. In the case of card payment, the refund takes place on the payment card that the purchase was made.

§ 7 Complaints

1. The Ordering Party is obliged to report the incompatibility of the goods with the order and quantitative complaints at the time of delivery directly to the courier by unpacking the package in its presence and writing down the appropriate protocol.
2. Defects of the goods disclosed during use require notification in accordance with the General Warranty Terms and Conditions.
3. Complaints should be submitted to the following address: info@polanik.com.
4. The manufacturer shall, within 7 working days from the date of receipt of the notification, inform the notifier of the result of the technical analysis carried out and the decision on the grounds for repairing or replacing the product covered by the notification.

§ 8 Objections 

The Seller reserves the right to make changes in the design and colour of products without notice. Photos of products in the store may differ from their actual appearance.

§ 9 Law

In matters not regulated by these regulations, the provisions of the Civil Code apply.

Appendix No. 1 to the Terms and Conditions of the POLANIK Online Store

Information on the exercise of the right of withdrawal.

Right of withdrawal:

1. You have the right to withdraw from this Agreement within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the date on which the Customer came into physical possession of the goods, or on which a third party (other than the carrier) indicated by the Customer came into physical possession of the goods.
3. In order to exercise the right to withdraw from the contract, the Customer must inform Polanik Sp. z o.o. - Sp. k. with its registered office at ul. Życzliwa 11, 97-300 Piotrków Trybunalski about his decision to withdraw from this contract by means of an unambiguous statement: a letter sent by post, fax or e-mail.
4. In order to maintain the deadline for withdrawal from the contract, it is enough for the Customer to send information regarding the exercise of the right of withdrawal from the contract before the deadline for withdrawal from the contract.

Effects of withdrawal:

1. In the event of withdrawal from this contract, the Customer receives a refund of all payments incurred, including delivery costs (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard method of delivery offered by Polanik Sp. z o.o. - Sp. k.), without undue delay.
2. Polanik Sp. z o.o. - Sp. k will withhold the return of payment until the goods are received or delivered to Polanik Sp. z o.o. - Sp. k. in proof of their return, depending on which event occurs earlier.
3. The Customer is obliged to return the goods to the following address: Polanik Sp. z o.o. - Sp. k., ul. Życzliwa 11,97-300 Piotrków Trybunalski, without undue delay, and in any case not later than 14 days from the date on which the Customer sent Polanik Sp. z o.o. - Sp. k. information about withdrawal from this contract. The deadline is met if the Customer sends the goods back before 14 days.
4. The customer will have to bear the direct costs of returning the goods.
5. Returned goods must not bear signs of use. It must be delivered intact, i.e. in the same condition as it came to the Customer (also in the original packaging).