TERMS AND CONDITIONS

TERMS AND CONDITIONS OF THE POLANIK ONLINE STORE

1. General Provisions

These Terms and Conditions set out the rules governing the use of the Polanik Online Store, the placing of orders, the conclusion and performance of sales contracts for Goods, payment methods, delivery of Goods, the right of withdrawal from the Contract, and the submission of complaints.
The Polanik Online Store is operated by Polanik Sp. z o.o., with its registered office at ul. Życzliwa 11, 97-300 Piotrków Trybunalski, Poland, NIP 7712594181, KRS 0000156204, hereinafter referred to as the “Seller”.
The Seller may be contacted:

by e-mail at: info@polanik.com;
by telephone, on business days from Monday to Friday, between 7:00 a.m. and 3:00 p.m., at +48 44 646 44 81;
in writing at the Seller’s registered office address.

These Terms and Conditions are available free of charge on the Store’s website in a manner that allows them to be obtained, reproduced and stored.

2. Definitions

Store - the POLANIK online store operated by the Seller through the Store’s website.
Seller - Polanik Sp. z o.o., with its registered office at ul. Życzliwa 11, 97-300 Piotrków Trybunalski, Poland, NIP 7712594181, KRS 0000156204.
Customer - a natural person, legal entity or organisational unit without legal personality that places an order through the Store.
Consumer - a Customer who is:

natural person performing a legal act with the Seller which is not directly related to that person’s business or professional activity; or
natural person entering into a contract with the Seller directly related to that person’s business activity, where the content of that contract indicates that it is not of a professional nature for that person, arising in particular from the subject matter of the business activity carried out by that person.

Business Customer - a Customer who is an entrepreneur and enters into a contract with the Seller in connection with their business or professional activity and who is not entitled to the rights granted to Consumers under applicable law.
Customer Account - an individual account created by the Customer in the Store, enabling the Customer to use the Store’s functionalities, including placing orders and accessing information concerning orders placed.
Price - the price of the Goods stated in the Store, expressed in Euro (EUR) and including VAT, where the Goods are subject to VAT under applicable law. The Price does not include delivery costs unless otherwise stated for the relevant Goods.
Order - the Customer’s declaration of intent to conclude a sales contract for specified Goods on the terms indicated in the Store.
Contract - a sales contract for the Goods concluded between the Seller and the Customer through the Store.
Act - the Act of 30 May 2014 on Consumer Rights.

3. Customer Account and Placing Orders

Placing an order in the Store requires the Customer to have a Customer Account and to be logged in to that account. The Store does not allow orders to be placed without registration and login.
To register a Customer Account, the Customer should select the “Log in – Create a new account” tab on the Store’s website and then complete the registration form by providing the following information: name, surname, e-mail address, address, password. An e-mail confirming the creation of the account will be sent to the e-mail address provided by the Customer. Upon registration, an agreement for the provision of electronic services is concluded between the Customer and the Seller, the subject matter of which is the maintenance of the Customer Account in the Store under the terms set out in these Terms and Conditions.
The Customer is required to provide true and up-to-date information and to update such information if it changes.
The Customer should protect the information enabling access to the Customer Account against access by third parties.
After completing registration, the Customer may log in to the Store using the login and password provided during registration.
The account services are provided free of charge for an indefinite period. The Customer may terminate the agreement concerning the Customer Account at any time by sending a notice of termination to info@polanik.com or by post to the Seller’s address. Upon termination of the agreement, the account will be deleted from the Store’s database. If the Store is in the process of fulfilling an order placed by the Customer, termination shall take effect upon completion of that order.
In order to place an order, the Customer shall: select the Goods and add them to the shopping cart, provide or confirm the information necessary to fulfil the order, select the delivery and payment method, accept these Terms and Conditions and place the order with an obligation to pay.
For an order to be fulfilled, the Customer must provide their first and last name, delivery address (street, postal code and city), and contact details (telephone number and e-mail address). Providing the above information is voluntary and such information will not be used for purposes other than fulfilling the order placed by the Customer in the Store. Failure to provide the required information will make it impossible to fulfil the order.
Information concerning the Goods, their Price and the available delivery and payment methods is presented to the Customer before the order is placed.
For Goods marked “price upon request”, the Price and delivery cost shall be determined individually and communicated to the Customer before the Contract is concluded.
Where a promotional campaign involves a reduction in the price of a particular product, the Seller shall, when displaying the promotional price, provide information on the lowest price of that product applicable during the 30-day period preceding the price reduction.
After placing an order, the Customer shall receive an order confirmation at the e-mail address provided.
The sales Contract shall be concluded upon the Seller’s confirmation that the order has been accepted for fulfilment. Such confirmation shall be sent to the Customer electronically.
The Seller may refuse to accept an order for fulfilment, in particular where fulfilment is impossible, the Goods are unavailable, or other circumstances prevent the order from being properly fulfilled, as well as where the Customer fails to make the required payment within the period specified by the Seller. In such case, the order shall be cancelled and the Seller shall promptly inform the Customer thereof.
If the Customer has made a payment before receiving information that the order has been refused for fulfilment, the Seller shall promptly refund the amount received using the same payment method used by the Customer, unless the Customer agrees to a different refund method.

4. Order Fullfilment Time

The standard order fulfilment period is between 1 and 4 weeks, unless a different period is specified for the Goods or in the order confirmation.
In the case of Goods manufactured according to individual arrangements or requiring details of fulfilment to be agreed, the order fulfilment period may be determined individually with the Customer.
If circumstances arise that prevent the order from being fulfilled within the expected period, the Seller shall promptly inform the Customer and indicate the expected new fulfilment date.

5. Payments and Delivery

The Customer may pay for the Goods:

by ordinary bank transfer to the Seller’s bank account;
via the Przelewy24 payment system;
by BLIK via the Przelewy24 payment system;
by cash on delivery, if this payment method is available for the relevant order.

For products marked "Ask for price”, online payment is not available. Payment may only be made by ordinary bank transfer after receipt of a proforma invoice specifying the price of the Goods and the applicable transport costs.
Business Customers paying by bank transfer are required to send, by e-mail to info@polanik.com, the registration documents of the business entity, including confirmation of the allocation of its NIP and REGON numbers and an extract from the National Court Register (KRS) (or an entry in the relevant business register).
For online payments, order fulfilment shall commence after successful payment authorisation and confirmation that the order has been accepted for fulfilment.
For cash-on-delivery payments, payment shall be made upon receipt of the Goods, using the payment method available for the relevant shipment.
Goods are delivered by courier companies or via InPost Paczkomaty parcel lockers (only for shipments weighing up to 25 kg and not exceeding the following dimensions: 41 × 38 × 64 cm).
The delivery cost depends in particular on the type, weight and dimensions of the Goods and the delivery location. The delivery cost is provided to the Customer before the order is placed.
For Goods for which the delivery cost requires an individual calculation, the delivery cost shall be communicated to the Customer before the Contract is concluded.
A sales document required by applicable law shall be issued for each sale, in particular an invoice or fiscal receipt. Invoices shall be issued and delivered in accordance with applicable law, including through the National e-Invoicing System (KSeF), where the use of that system is mandatory for the relevant transaction.
Where an invoice may be delivered to the Customer electronically outside KSeF, it may be sent to the e-mail address provided by the Customer.

6. Right of Withdrawal from the Contract

The provisions of this section apply to Consumers.
A Consumer who has concluded a distance Contract may withdraw from the Contract without giving any reason within 14 days, subject to the exceptions provided for in the Act on Consumer Rights.
The withdrawal period shall commence:

in the case of a Contract under which the Seller delivers the Goods – on the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the Goods;
where one Contract covers multiple Goods delivered separately, in instalments or in parts – on the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the last Goods, instalment or part.

The Consumer may withdraw from the Contract:

by using the “Return products” online function available in the Customer Panel after logging into the Customer Account;
by e-mail at info@polanik.com;
in writing, by post to the Seller’s address.

The Seller provides an online withdrawal function on the Store’s website in a clear, visible and legible manner. After logging into the Customer Account, the Consumer has access to an interactive button based on the “Return products” function or an equivalent function, enabling the Consumer to submit an unequivocal and unconditional declaration of withdrawal from a distance Contract.
After a declaration of withdrawal has been submitted using the online function, the Seller shall promptly send the Consumer an acknowledgement of receipt of the declaration to the Consumer’s e-mail address.
To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration before the expiry of the applicable withdrawal period.
If the Consumer effectively withdraws from the Contract, the Seller shall refund all payments received from the Consumer, including the cost of delivery of the Goods to the Consumer, except for any additional costs resulting from the delivery method selected by the Consumer other than the least expensive standard delivery method offered by the Seller.
The Seller shall make the refund without undue delay and no later than 14 days from the date on which the Seller receives the Consumer’s declaration of withdrawal from the Contract.
The Seller may withhold the refund until the Goods have been returned or the Consumer has provided evidence of having sent the Goods back, whichever occurs first.
The Consumer shall return the Goods to the Seller without undue delay and no later than 14 days from the date on which the Consumer withdrew from the Contract, unless the Seller has offered to collect the Goods itself. The deadline shall be met if the Consumer sends the Goods back before the expiry of the 14-day period.
The Goods should be returned to:

Polanik Sp. z o.o.
ul. Życzliwa 11
97-300 Piotrków Trybunalski

The Consumer shall bear the direct cost of returning the Goods, unless the Seller has agreed to bear such costs or failed to inform the Consumer of the obligation to bear them.
The Consumer shall be liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
Goods must not be returned cash on delivery.
The right of withdrawal from the Contract shall not apply in the cases specified in Article 38 of the Act on Consumer Rights, in particular with respect to non-prefabricated Goods manufactured according to the Consumer’s specifications or serving to satisfy the Consumer’s individual needs.
A model withdrawal form is attached to these Terms and Conditions. Use of the form is not mandatory.

7. Seller's Liability for the Conformity of the Goods with the Contract

The provisions of this section apply to Consumers.
The Seller shall be liable for the conformity of the Goods with the Contract in accordance with the principles set out in the Act on Consumer Rights.
If the Goods are not in conformity with the Contract, the Consumer may exercise the remedies provided for by law, including requesting that the Goods be brought into conformity with the Contract, requesting a reduction in the Price, or withdrawing from the Contract in the cases specified by law.
A complaint may be submitted:

by e-mail at: info@polanik.com;
in writing by post to the Seller's address.

The complaint should include information enabling the order to be identified, a description of the problem and the remedy requested by the Consumer. Failure to provide any of these elements shall not deprive the Consumer of any rights arising under applicable law.
The Seller shall consider the complaint within the period prescribed by applicable law (14 days).
The Consumer is not required to report the non-conformity of the Goods with the Contract in the presence of the carrier or to prepare a damage report upon delivery. However, preparing such a report may facilitate the determination of the circumstances in which the shipment was damaged.
Any provisions concerning a manufacturer’s warranty or another guarantor’s warranty shall not limit the statutory rights of the Consumer against the Seller.

8. Complaints by Business Customers

The Seller’s liability towards Business Customers under statutory warranty for defects (rękojmia) and for non-conformity of the Goods with the Contract is excluded.

9. Personal data and cookies

The Seller is the controller of the Customers’ personal data.
Personal data is processed in particular for the following purposes:

creating and operating the Customer Account;;
processing orders and performing Contracts;
processing payments, deliveries and complaints;
fulfilling obligations imposed by applicable law;
for marketing purposes, where and to the extent permitted by applicable law.

Detailed information concerning the processing of personal data, the legal bases for processing, data retention periods and the rights of data subjects is available in the Privacy Policy published on the Store’s website.
The Store uses cookies and other similar technologies to the extent specified in the Privacy Policy and Cookie Policy.
The rules governing the management of cookies, including the possibility of changing settings relating to cookies other than those necessary for the operation of the Store, are set out in the Cookie Policy available on the Store’s website.

10. Newsletter and Marketing Communications

The sending of commercial information by electronic means or through other means of electronic communication shall be carried out in accordance with applicable law.
Subscribing to the newsletter requires a separate action by the Customer and the consent required by law, where such consent is required.
The Customer may unsubscribe from the newsletter at any time, in particular by using the unsubscribe link provided in the relevant message.

11. Amendments to the Terms and Conditions

The Seller may amend these Terms and Conditions for important reasons, in particular due to changes in applicable law, changes to the functionality of the Store, payment or delivery methods, or changes to the Seller’s details.
The amended Terms and Conditions shall be made available in the Store.
Contracts concluded before the amended Terms and Conditions enter into force shall be governed by the version of the Terms and Conditions applicable at the time the relevant Contract was concluded, unless applicable law permits the amended provisions to apply.
Customers who have a Customer Account shall be informed of material amendments to these Terms and Conditions by e-mail or by another appropriate means enabling them to review the amendments.

12. Alternative Dispute Resolution

Any disputes arising between the Seller and the Customer shall be submitted to the courts having jurisdiction in accordance with the provisions of the Act of 17 November 1964 – Code of Civil Procedure. A Customer who is a Consumer may make use of out-of-court methods for handling complaints and pursuing claims through: Voivodeship Inspectorates of Trade Inspection, Permanent Consumer Arbitration Courts operating at Voivodeship Inspectorates of Trade Inspection, Consumer Ombudsmen, the Consumers’ Federation, the Polish Consumers Association. Information concerning access to the above-mentioned procedures and dispute resolution mechanisms is available at: http://polubowne.uokik.gov.pl/.

Information concerning entities authorised to conduct out-of-court consumer dispute resolution proceedings is available, in particular, on the websites of the Office of Competition and Consumer Protection (UOKiK).
This section does not limit the Consumer’s right to pursue claims before a competent court.

13. Final Provisions

In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the provisions of the Civil Code and the Act of 30 May 2014 on Consumer Rights.
The provisions of these Terms and Conditions shall not exclude or limit any rights of Consumers arising from mandatory provisions of law.
The Seller reserves the right to introduce changes to the design and colour scheme of its products without prior notice. However, following the placement of an order, such changes may only be made with the Customer’s express prior consent.
Product photographs displayed in the Store may differ from the actual appearance of the Goods.
These Terms and Conditions shall enter into force on 4 September 2026.

Appendix No. 1

Model withdrawal form

WITHDRAWAL FORM

(This form should be completed and returned only if you wish to withdraw from the Contract.)

To:

Polanik Sp. z o.o.
ul. Życzliwa 11
97-300 Piotrków Trybunalski
e-mail: info@polanik.com

I/We() hereby give notice that I/We() withdraw from my/our(*) Contract of sale of the following Goods:

....................................................................................

Date of the contract() / receiveing goods():

....................................................................................

Name and Surname(s):

....................................................................................

Address of the Consumer(s):

....................................................................................

Order number:

....................................................................................

Date:

....................................................................................

Signature(s) - only if sent on paper by Post

....................................................................................

(*) Delete as applicable.